Payments & Delivery
Payments & Dispatching
Use our easy process checkout where we accept card or PayPal payments on every online order.
PayPal – Either sign in using your own PayPal account, or register as a guest user.
Cash on collection and Bank transfers are also welcome upon appointment, and can be arranged during office hours.
If you wish to place an order over the phone, please feel free to give us a call.
Bank transfers – Please call our office to place an order and we will happily arrange payment details with you ASAP
Please feel free to contact us with any queries
It is the customer’s responsibility to provide the correct billing & delivery details when placing an order.
Orders will be dispatched within 2 working days of receiving cleared payment.
Incorrect information may result in dispatch/delivery delays.
Due to the current situation with the UK Haulage industry, you may experience minor disruption or delays in the service.
Unfortunately we have no control over this but if you have any concerns or issues, please don’t hesitate to call our office to discuss.
Orders with standard “free” delivery have a delivery aim of 3-7 working days from dispatch.
24hr Delivery – Delivery aim of next working day – Signed for or tracked service, at the delivery address only.
Any shipping services displayed cover a Mainland U.K delivery.
(Mainland U.K excludes The Highlands, Offshore Islands & Northern Ireland).
As and where possible, any Highland or offshore deliveries will be dispatched using Royal Mail at no extra cost.
Specialised transport or pallet deliveries are available for large or bulky items – Please feel free to contact us to discuss.
Worldwide delivery available for most items, upon request.
Please contact us before placing your order, to discuss your requirements.
Delivery upgrades are often available upon request
If you require a delivery update, please call or email us for information
In the event of a depot sorting / delivery delay, please contact us or our couriers at your earliest convenience to re-arrange delivery.
We will endeavour to rectify it with you as soon as possible.
Signed or tracked deliveries may require someone to accept the parcel upon delivery.
Tracking numbers are usually uploaded to your order after dispatch but can also be supplied upon request.
If an item is returned back to us due to our couriers not gaining signature or contact, there may be a “Return to sender” fee to pay before we can resend your item(s).
Any deliveries that require a signature, must be checked before signing.
If the item or packaging appears to be damaged, it must be signed for as “damaged” to ensure a claim can be made against the courier.
International shipping: We are not responsible for any customs related issues or charges in the receiver’s country.
Shipping quotes can be requested for multiple items as and where possible – Please feel free to enquire before committing to an order.
Shipping quotes are valid for 21 days after quoting.
Own collections are welcome with prior arrangement, during office hours.
24hr collection notice may be required on any order.
Collections must be signed for by the name on the order, along with valid photo ID where requested.
Returns, Refunds & Exchanges
Returns are accepted within 30 days of you receiving your item.
Please notify us BEFORE returning your order.
All returns must be returned to our return address below, in the same condition as received.
Buyers are responsible for return postage costs, unless the item has been mis-described, or has been delivered damaged.
We will of course endeavour to deal with all returns as soon as possible, but through busy periods we may require a maximum of 7 working days to process.
G.I. Joe Army Stores